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Privacy & Cookies
We are Roofline Design UK Limited, a company incorporated in England and Wales. Our company number is 07885884 and our registered office is at 25a Lockwood Way, Leeds, LS11 5TH (“we”/ “our” / “us”).
We are committed to ensuring that your privacy is protected. We will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.
This policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at roofline-design.co.uk (the “Website”) you are accepting and consenting to the practices described in this policy. If you do not consent, please do not submit any personal data to us.
Our Data Protection Officer can be contacted using the following email address email@example.com or alternatively writing to our registered office address set out above and marking it for the attention of the Data Protection Officer.
How we use your information
When you make an enquiry with us, (either over the phone or via our website) we require your name, address and contact number.
This information is then passed to our surveyor who will contact you to make a convenient appointment to see you and discuss your requirements.
Once we have quoted, if you go ahead and place an order, your details are stored securely on our database, so we have a record of your installation in case of any remedial works which may arise. Your details will NEVER be passed to any third parties.
Any card payment details you give us are all dealt with by one member of staff who is registered as our data controller. Upon receiving the successful payment ALL details are DESTROYED by cross cut shredding. All card payments are processed via Sage Pay & Lloyds Cardnet.
If you decide not to go ahead with our quotation, your details will be stored securely on our system for a period of 6 months. This is just in case you decide to go ahead at a later date as all our quotes are valid for a period of 6 months.
After the 6-month period if you still haven’t agreed an installation with Roofline Design UK Ltd, your details will be removed from our database and permanently deleted.
*** In the unlikely event that we cannot service your enquiry due to location or other obstacles, your details will be passed to a carefully selected third party who we work alongside to contact you and discuss your requirements ***
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Third Party Sites
How safe is your information?
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The Website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your information
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy. The destination to which your personal data will be transferred will either offer adequate protection of your personal data, as determined by the European Commission, or we will make sure there are appropriate safeguards in place. If you would like to know more about the basis on which we transfer your data outside the EEA where a finding of adequacy hasn’t been made, please contact Gemma Foley on 0800 0320802.
Your rights in respect of your data
There are a number of rights available to you under GDPR:
Access to your information
Rectification of your data
Right to be forgotten
Right to restrict / object to processing
In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we don’t have to delete it. This right is available to you: