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Hi Matthew

Just a quick line to say how pleased i am with your workmen. they never stopped ,apart from my brewing -up. the standard of work is 1st class and i am glad i choose you to carry-out the work,from the other quotes i had.

it's not often to see people so happy in there work, which goes hand in hand with the excellent service provided.

Many thanks


Ray


Hi,


just to let you know now the work is complete, I have transferred the full balance as listed below.


I'd like to thank you for an outstanding job, the house looks fabulous.

 
Your installation crew are a credit to your company, extremely hard working & motivated. Friendly & conscientious.... You should be very proud of them.


I shall be singing your praises to all.
Thanks, again.

Regards,


Philip Raw


Morning Gemma,


just to let you know I transferred payment this morning to the account details given below for £1450.00 for full and final payment of the services Roofline provided.

We were extremely happy wit the work and the 2 guys who completed the work at 11 Dunscroft grove were very professional, polite and would be happy to recommend the company to friends and neighbours.

thank you for a quick and excellent service to you and the team.

Thanks

Miss Toni Kirby



Hi Gemma


Can you please send me by return your bank details so I can transfer the money today for you.

I would note the two guys who have done this job are a credit to your company, they are courteous and professional and the job they have done appears to be excellent.


Kind regards

Ron Simpson


Hi


Thank you very much for a good job.


Since my initial contact with roofline everything has been excellent
The salesman who called to assess the job was jovial and straight forward he gave me a no nonsense price which was very competitive. The office personnel were very pleasant helpful and punctual. The installation team seemed to me very efficient and communicative. They took away all the main debris but their tidying left a lot to be desired.


I would recommend roofline they did a good job at reasonable cost.

J. Grosvenor



Thank you Gemma.

As a Landlord of many properties may i take this opportunity to thank all the staff of Roofline Design UK Ltd on carrying out work on one of my properties in Runcorn.What a delight to work with a Professional Company who gave me peace on mind from Start to Finish with a very Competitive Price.


Works carried :- out Facisa/Soffits/Gutters/Down Pipes.Well Done I would not hesitate in recommending Roofline Design Uk Ltd.

Kind Regards

Brian Davies (Landlord)



Thank you very much. The workmen were polite and respectful with me being in on my own, did a good job and cleared everything away nicely.

Payment should be in your account now and I would have no hesitation in recommending you to others and indeed contacting you again should the extension also need updating.

Kind regards

Tania Gill



On the 14 Th of Jan your installation team Scott &amp; Daz arrived on a very cold and damp morning undeterred they had a look at the job and got on with preparing their equipment.


I offered to make a drink and they said they would like one later, 2 hrs later the damp had turned to sleet they stopped long enough to have a drink then off again at midday I gave them a pot noodle and had a look at the progress, and was surprised how much they had done by 4-30 it was getting dark they took down their ladders and cleaned the area and asked if 7-30 was ok next morning they were on-time and finished at 4 and walked me around and what good job they had done and not a spot of dirt to be seen, a real pair of grafters ; kept me informed and were polite and respectful at all times, a credit to you you.


Thanks for all the work.


John Fountain


Crigglestone



Hello Gemma,


Just to let you know, I have sent the outstanding balance to you via BACS.


I would like to thank your company for the great job you have done with the installation of my soffits, fascias and guttering. The whole process has run smoothly from the initial quotation through to completion. The quotation visit was informative and produced a competitive quotation.


The team of installers have all been very friendly and worked extremely hard throughout each day they have been at my property. All rubbish was removed and things tidied up at the end of each day. I must admit, I hadn't fully appreciated how much work was involved and the end result looks very good indeed.


I wouldn't hesitate to recommend your company to my friends.


Many thanks,


Roger Bose



Good morning Gemma,

My wife and myself would like to say a great big thank you for what a wonderful job your company has done in replacing our fascia, soffits, spouts and down pipes, we are thrilled with quality and workmanship. We
also think that

Andy and Mark are very good in what they do, they are polite, hardworking, and clean workers, we think their efforts are worth noting and rewarding.

Regards

Mr. Mrs. Graystock



Hi Gemma,


Many thanks to you and the team for our recent garage roof installation. I was very impressed with the efficient and professional manner in which the work was carried out - especially given the atrocious weather conditions.


Thanks for the bank details and guarantee. I'll transfer the money shortly.


Thanks again,


Mike


HI Gemma,

Thank you for your last email and for providing me with the bank details.

I have transferred the sum of £6160 on the 16/03/2016 21:00hrs.

Thanks to Iain for his Sunday visit to quote the job and his professional and friendly manner, and a big thanks to the team who carried out the work, the replacement looks first class.

I have other work to do on this property and will always bare you in mind for my next project and any future property plans.

Many thanks again

Alan Caulton



Hi Matthew.

Ian came round on Saturday 16th of November and gave myself and our neighbour (Justin) a quotation of £1500 for replacement of the fascias, gutters etc.

We were both pleased with the presentation Iain gave and the depth he went to ensuring our requirements were met.

Therefore we would like to go ahead with the work quoted. Justin will be sending an email in due course for his side of the work (2 City Gardens)

Mr & Mrs S Barlow



Good morning Gemma.

Thank you for your email. Yes, we are very happy with the work carried out under challenging weather conditions. We found the team to be very accommodating and professional and will be happy to recommend to our friends and family. I will be arranging a bank transfer this morning.

Thanks again.
Regards
Julie Brown



Hi Kurt and Team,

I've finally got round to sending you guys an email as promised now I've got rid of my students and things have calmed down a bit.

I just wanted to say as I've previously worked in the trade but changed career path I was looking to entrust the work (new fascias and soffits) with a good company. I did have other companies for quotes       

but from the initial meeting with Kurt your time keeping and professionalism stood out. The product and quote was very competitive without the hard sell which I know from previously been self employed is what customers want.

The team who did the fit where very efficient and tidied the area on a daily basis and did a first class job. From the work on my property my neighbour also employed you to replace their fascias and soffits.

On behalf of us both we are really pleased with the work completed and would not hesitate to recommend you to other customers.

Thanks again

Rick Gilroy.



Dear Matthew.

Thank you for the receipt / guarantee.

Once again may I thank you for your efficient and quality service.

Best regards
Andrew Daley


Hi Gemma


Thank you for the guarantee and receipt. I will ring you tomorrow morning to arrange a suitable time for you to collect the payment.


I would just like to complement you on the quality of your staff, they were polite, efficient and very tidy in their work.

 

Many thanks.

Kev



Hi Iain


Many thanks for the paperwork. We are happy that the work seems to have been completed to a good standard so will be putting a cheque in the post shortly.


Regards
Lesley Evans.



Just a quick message to say how great the installation was yesterday, we are really happy with the work and the two installers were brilliant.

I mentioned to them that we are interested in getting our flat porch roof converted to a pitched roof - the installer mentioned running it past you first and going from there.

Cheers,
Matt.



Hi Gemma,
 
Hope you are still well and busy! I forgot to send you a few words for your blog, see below:
 
 
"I found Roofline Design from the Internet and my enquiry was handled swiftly with a visit from their representative, Steve who was excellent in explaining what would be required in a very easy, "non - selling" manner, agreeing specification and pricing.


This was followed up with a site visit to survey the job and then an installation team of 3, headed by Leon, completing the whole job over 2 days. The installation is excellent, the team friendly and helpful, cleaning up everything as they went along. I would certainly recommend them to anyone needing similar work"
 
Also you mentioned you would get your guys to have a quick look at my roof edging to see if they can "tap" it down a little, before I get it painted- I think you said they were working in the area.
 
Kind regards
Ray



Many thanks to Kurt and the whole team at Roofline.  Everything that was promised, happened.  Matthew is a great asset to Roofline and he is a hidden gem.  A very nice man, always appeared happy.  The courteous call at the end of the job made all the difference-felt like the company cared.

Thanks ever so much for a brilliant job.  If you ever need a recommendation, feel free to give my details.

Thanks again.
Tina Edwards.



Many apologies for the delay in sending this....
 
..I am delighted with the first class service from the initial visit by Leon and follow up phone calls both from Steve and Matthew to the actual installation of my new guttering, Soffits and Fascias. to my house and garage, supervised by Leon. I shall have no hesitation in recommending Roofline Design to neighbours, friends and work colleagues....and the warranty I received on completion gives long term reassurance.


Maggie Lockhart,

Doncaster.



Hi Kurt.

Your team has now finished our installation and I have given them the full payment of £2,600. We are very pleased with the finished work and happy with the service you supplied.

Thank you for a job well done.

Regards
John Boldock



Final Payment sent today. Thanks for a terrific job and please pass my regards on to the lads they worked very hard.

Have a good Christmas
Rowland Dews



Hi Iain.

Just a quick email to say thank you for a lovely job. You should receive payment today. Let me know if there are any problems and
thanks again for all your help.

Regards
Lynne



Hi Kurt, yes the fascia looks really good thanks, only minor complaint is my water butt looks to have got knocked on its tap as now leaks when it fills up once it reaches the tap level.
 
Will make the cheque's out tonight so can collect whenever convenient, sorry only just seen your email below re alarm going off!

Cheers
Stuart



Thanks Gemma, lads have done a good job. Will sort payment later this evening.

Regards
Harvey I H Pennell



Hi Gemma.

Apologies, I have only just picked up your voicemail from last week. I have tried to call you today but the number is diverting to steve. If you want to call me back to discuss I would be grateful, otherwise I will deposit the money this evening when I get Home.

Great job by the way.

Thanks

Johnathan.



Dear Gemma.


Thanks for your order confirmation. We have made a decision to accept your offer for all the work required on our property as discussed with Kurt. We understand someone (the person who will actually do the job) is going to measure up again, following which we will get the dates for commencing and completion of the work.

Regards
Kiki Matemba-Belli

John Belli



Hello,


Your people are on the final stages of my roof line installation and I want to express my satisfaction and pleasure at the result.


The installation teams have been polite , friendly and hardworking throughout the job and are a credit to your company.


I will happily recommend your services to any potential customer should you refer them to me.


Best wishes,

Dan Monaghan.



Hi Gemma,
 
I have just completed this bank transfer and the work looks great.
 
Please can you let me know when the funds reach your account
 
Thanks
Claire Thackley.



Morning Kurt.


The bank transfer for £2,383.00 into your account was done and confirmed yesterday.


Thank you for the work done on our house and pass the compliments on to the lads.

Regards
John and Kiki



Hiya Ian.

Thanks very much and I really appreciate it, please can we do the whole job for £1210.00 as I was really impressed with Steve’s information and attention to detail while he was here. Next question when can you be available to do it?

If there is anything else I can help you with please do not hesitate to contact me.

Many Thanks
Alison Murphy.



Hi Leon,

I would like to make you aware that my porch has not been done. Think it may just be an oversight on the lads part as I didn't get chance to check the work before they left. The fascia and guttering look great, please contact me to organise another date for the completion.


Thank you
Joanne



Thank you for your quotation confirmation.  Please go ahead and organise for the work to be carried out as discussed. We have finally agreed on round fall pipes, but obviously square gutters.


Looking forward to further communication from you or your Company. Ian was a credit to you as he was the only person who gave us the information we required rather than trying to sell all the time.

 
Kind regards,
Eliette Lee.



FAO Mr Iain Greeley,


Thank you for your latest information - my husband and I are looking forward to hearing from ‘Gemma’, and to the forthcoming installation within the next three weeks. Have a Happy Easter.


Kind regards,

Roger Stainton.



Dear Kurt,

Nice to chat to you today.  Following your visit last November, we are now in a position to go ahead with replacing our soffit's, fascia's and guttering as discussed previously.  I know that you will need to conduct another visit, but prior to arranging that could you please re-send your original quote.  Mondays, Fridays and Saturdays are the best times.

Kind regards
Andrea Carver.



Many thanks Kurt. Thanks for keeping me up to date after placing my order. When do you think you'll have a date for the work?
 
Rick Knight



Dear Gemma.


Thanks for keeping me up to date with everything, the date is fine thanks for all your help - let's hope the weather plays its part again!


Regards
Terry Davies



Hello Gemma.


Further to our telephone communications today's date re. the 'exposed cable' and the concern it was causing, I followed your advice and rang the Yorkshire Electricity Emergencies. After which we were called back immediately to tell us that an engineer would be coming within four hours. An engineer indeed called within the hour or so, re-assuring us immediately.  They no longer use rubber cover, the apparent metallic wire we see has nothing to do with electricity, but are there to strengthen the electric cable.  He said that our old cable had been replaced by the YEB within the past 40 years or less. Funnily enough Barrie recalled this (man's mind for this sort of thing) and even described what it was like in the 'old days'.

So, no sweat as you'd say around here.  Let us be happy that there was no danger for anyone and put it down to learning on the job, nothing is ever lost. We all live and learn. 

‘Thank you for your advice and patience roofline design’, Now, what date do you have in mind to carry on the job?  We are looking forward to hear from you,

Kind regards,
Eliette and Barrie



Hi Kurt It was a pleasure meeting you. My husband and I would like roofline design to continue with the works stated below in black please. Additionally, could you also replace the flashing on the top bay window as discussed (not sure if this could possibly be done from the view on street map avoiding a further visit). I can be contacted on xxxxxxxxxx for the arrangement of a date. I appreciate this could take up to 2-3 weeks but if you have any cancellations please let me know. Once again thank you for all your help.


Kindest regards

Diane Turner



Hi Ian.

Further to your phone call on 11/5/2012 we will expect to see your team arrive to do our job starting on Monday 28th May. (thanks for keeping me up to date). My father-in-law (Richard Grainger)  will be around for some of the time. On Monday morning, we will leave the back door of the house (opening to the utility room) unlocked, so that at least you have access to electrical sockets if no-one is home. 

Could you confirm the cost of the job by return email, so that I can arrange a cheque to pay for the work,


Regards
John Greene.



FAO: Kurt Waring.


Hi Kurt,

Sorry I didn't manage to get back to you before your holiday as you know I am on duty. The other company providing a quote was a bit slow coming back to us.

We would like to accept your quote for the work specified (see attached) for £1360.

Please could you confirm that you have received this and advise regarding approximate date when work will start.

Many thanks,
Kevin Phipps



Dear Gemma
 
Thanks for the neat job Roofline did last week, we are very happy. We will pay by cash transfer to your account details as sent in the email, on Wednesday (tomorrow).
 
One minor point: the down pipe near our back door needs an extra 4 inches of pipe, plus a 90-degree bend piece, in order to fit snugly into the drain. If you could post out these parts, or drop them off, I could fit on myself.
 
Many thanks
John Greene.


Hi Leon,

Number is XXXXXXXXXX.

Thanks for waiting for my dissension and your help. Next Monday morning would be great or before 3pm to discuss an installation date.

Please ring between 12.30 and 1pm to confirm if that is ok by the way thank you for your valuable advice.

Cheers
Karl



Dear Kurt,


My wife & I are extremely happy with the quality of work & mannerism of your workers. We will transfer the money into your bank on Saturday.


Thanks & regards

Dr. Manzar.



Ian,

Job looks to be a good one but the scaffolding has not been removed over the conservatory.

 

Can you please organise & I’ll sort the payment out this weekend via the bank details you have provided.

Pete



Thanks for your email and sorry I missed you.


Everything is fine with the quotation and thanks for explaining everything clearly for us.. I'm back on Thursday 21 June and I'll get back to you then. If you can't wait, ring XXXXXXXX and leave a message.


Emma



Hi Gemma,

Thanks for your help and advice on that. As per my last email, will the cavity wall insulation affect any of the concealed vents at high level?

Cheers
Karl.



Hi Iain,

I have completed the payment into your account and the funds should be
cleared in a day or two. Thanks for a lovely job.

Re my garage, could you give me a price for this or do you need to look at it.

Mike.



Thanks Gemma i have got it now...will sort this out for you today, say thanks to the lads for an excellent job.
 
Thanks

Jane


Hello Kurt,

Many thanks for your time on Friday. I appreciate you taking the time to explain everything to me in detail.

None of the Companies have got back to me , surprising after 6 Days. Can you confirm if the price of £1250 you quoted me is your best & final price or do you have any movement available?

I look forward to hearing from you.

Many Thanks,
Louise



Hi Gemma,

I have transferred £1200 to you so you should have it tomorrow. I have used the reference 'L Kelly'

Thanks again for all your assistance and your service.

Kind Regards,
Louise


Hiya Kurt,

Payment made of £1500 - £260 cash paid to Andy on Friday.

Having talked to Andy regarding what to look for on fascias I find myself inspecting all the neighbours houses which I wouldn't have done before.

I have decided that ours is now the best looking roofline on the estate.

I'd like to thank the lads for such a quick and professional job.

We have noticed several neighbours checking out the work.

Best regards,
Tony.



Hi Ian.


Thanks for taking the time to advise me of my guttering, would it be possible to have square guttering & pipes if its not too late?


Many Thanks
Tony Davies


Evening Gemma,

Thanks for the prompt reply, that explains all and thanks for answering my questions out of office hours, I know you are a busy Lady.

Thanks again,
Glenn


Hi Gemma,

I have organised payment to be made, it may take up to 24 hours to come through.

Could you please send me an invoice/receipt when payment has been received, for accounts purposes.


Once again thanks for a prompt and efficient service form you and the lad’s.

Many thanks.

Regards,
James Fiddian


Dear Gemma,

I am pleased to inform you that I accept your Quotation Ref. MWXXXX in the sum of £2590 for the complete replacement of my fascias, soffits and guttering.

Will you please arrange to programme the work and confirm asap when you propose to start. Please note that I have a commitment on 10/12/2013 and would be very grateful if you could avoid this date.

I have seen my next door neighbour at 41 and he has given the OK to take access off his garage roof to reach that side of my house. He has asked for the use of appropriate boards beneath ladders or scaffolding to prevent damage to his built-up felt roof.


Please pass my compliments on to Steve for the way he conducted business of information rather that Sales..

Regards
Keith Jones


Hello Gemma

Just to let you know that we are very happy with the finished job. Mark and Andy were a couple of nice guys to have around and worked hard to complete the job on time.

Regards.
Anna and Mike Todd


It's Justin. Just an email to say that am impressed with the way your Company conducts it’s Business. I would like your company to do the replacement of the fascia and soffits etc on my house as per quote given last Saturday (16/11/13).


Justin.



Hi Gemma

Just seen this email (you don’t mess around you lot do you!) - yes, those detail are correct and thank Kurt and Leon for the time showing me all the details of the installation on the second visit.

Sorry for the delay.

Many Thanks
Jamie


Good morning Gemma,

Many thanks for your quote and the additional time you gave me for the advice and details. Your ref MWXXXX.

I would like to confirm that we would like Roofline Design to carryout the work for the price of £ 5625 as quoted.

One or two details I would like to also confirm, is that we would like black square guttering and fall pipes and that we have
two water butts which need disconnecting and Steve said that there would no problem reconnecting then.

Also mentioned to Shaun was the fact that we don't get on with our neighbours and that the guttering at the back is not joined and we have stop ends in the middle and would like this to be the same when completed.

I will be away for the next few of days but can be contacted if required on XXXX XXXXXX and next week I can be contacted at work on XXXXX XXXXX

Regards
Philip Morris


Hi Gemma

I’ve spoke to Ian last night and he answered all my questions that I needed to know. I am happy with his service and would like to proceed ASAP.


I'm sorry I didn't get back  to you yesterday but I can't have my phone on in work. If you need to
speak to me my work number is XXXX XXX XXXXX after 8 to 5.15

Kath
Gulsever


Hi Gemma, sorry I missed you Email. Just read email and the fall pipes are supposed to be round black,will you check and amend please.


Thanks for keeping me up to date, its a great service you provide but not used to the attention people give in your industry. I could of white round if not for your Email. Thanks again Gemma.

Shirley and Keith Mills


Many thanks Ian.


Thanks for your care and attention to detail with your quotation. I will be back to you in the next few days.


Kind regards
Sian Cook


Hi Kurt,

Thank you for the email we would like to go ahead and have the work done. On a further note we liked the way Steve worked and his attitude towards us.

If you can please let me know when you will be available?

Thanks
Kate Brady


Further to our telephone conversation this afternoon I confirm that we wish to go ahead with the works specified in your quotation reference

We would like to go with the Black option so as to ensure that the property will retain the same appearance .

It is understood that the total cost for the entire work including access, labour and materials as stated in your quotation is: £2175.00.

Thank you for your advice and assistance in this matter and trust that the start date of 12th September is still convenient.

Regards
Rosie Thistlethwaite and Linda Murphy


Dear Gemma

With regards to the recent quote that you sent us we would like you to carry out the work. I would be grateful if you could get back to me to discuss when you can carry out the work. Please would you say thanks to Steve for his advise and patience.

With best wishes
Richard Grencis


Gemma, In regards to the Soffits and Fascias. installation at XXXXXX on the 12th of February 2012. I am just writing to let you know I am very pleased with the installation team and the new boards and gutters. I particularly like the concealed vents giving a clean line around the house and the attitude to customer care throughout the whole process. Indeed feel confident in doing things this way with yourselves. I will definetly be recommending you to my neighbours on my street, who have already begun looking at their own rooflines (still wooden and peeling) I look forward to hearing from you regarding the french doors, order placed earlier.

 

Regards

Jamie Wong



Following the visit by your lovely Kurt yesterday where we were given an all in price of £2,500 for all fascia's and soffits to be replaced and the tudoring at the front and the porch to also to be done. We would like to confirm we wish to proceed with the work as described.

Can you now confirm what happens next and in particular we wish to understand what you will do scaffolding wise at the back of the property given the conservatory that is there as i wish to ensure our neighbours fully understand when and what will have to happen so as not to unnecessarily inconvenience them.

Please feel free to contact us on XXXXXXXXX or by email as appropriate

Regards
Mr and Mrs Cronshaw



Hi Gemma

Transfer sorted out. Should be in your account in 2 hours. That was easy.

Thanks for your help and services. Wishing you all the best in the future.

Julie Merriman




Hi Gemma


I spoke to Steve this morning. There's a crease in the garage trim. Picture attached. Otherwise all looks really brilliant !


Will await confirmation of final price after adjustment made to take into account that not all rear of the house was done. And bank details for cash transfer.

 
Regards
Sian




Hi Iain

After reviewing all the quotation, I am pleased to accept your revised price of £4500.00 for you to carry out
the work at 213 Two Trees Lane as specified in your quote dated 21st
September 2012.

Please carry out the work at your earliest convenience, if you can give me
as much notice as possible it would be much appreciated.

Regards
Steve Taylor



Dear Gemma.

Thank you for your email. Yes, the installation seems fine and the lads cleaned up all the drive. Obviously I will get back to you if we have any problems. I have arranged a bank transfer as promised for £3800. This is the original £3700 as per the quote plus £100 as arranged with Leon for the extra roof work.

With best wishes
Richard


Dear Matthew.


Once More I am so glad i went with your company Ian gave us a full honest fair quote. The work was carried out by Andy and his mate who did a clean professional job to the highest standard and are credit to your company the work was done without any fuss clean and tidy both myself and wife are over the moon with the results on both houses.
Vicki and Paul where so impressed with the results.


Once again thank you Roofline and i would have no hesitation in recommending your
company Please thank Andy again isnt bad for a Liverpool fan.


Thanks again Jeff and Pat
Warrington


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